Company Policy

The corporate policy and thus the long-term strategic objectives of TPW are defined by the management.

The management system is based on the requirements of the standards DIN EN ISO / IEC 17025 for testing laboratories as well as on applicable legal regulations.
This system ensures the high quality level of our services and thus the sustainability and further development of the company, as well as the impartiality, independence, and integrity of the management.
The management is free from any commercial, financial, or other external influences.

Regular internal audits ensure that the practicability and efficiency of procedures are reviewed and that opportunities for improvement are continuously identified and implemented.
Through accreditation, TPW is also subject to recurring assessments by DAkkS.
The proven, standards-compliant development of quality, effectiveness, and adaptation of services to the latest scientific and technical requirements are key contributions to ensuring a sustainable future.

TPW is committed to maintaining its accreditations by participating in proficiency and/or comparative tests.
This allows the performance of the testing laboratory to be compared internationally.
Proficiency and/or comparative tests serve as quality assurance measures, reduce risk potential, and assess the qualification of personnel.
These tests are planned and defined for the accreditation period (five years).

We offer our services to everyone and therefore exclude any form of discrimination.

Each year, the management analyzes potential conflicts of interest that may arise from relationships with affiliated entities.

All employees commit themselves

• to comply with all requirements of DIN EN ISO / IEC 17025,
• to good professional practice and the highest quality for the customer. This means that no testing steps are omitted to reduce costs at the expense of quality,
• to providing a market-oriented range of services, both for routine tests and for the development or modification of testing methods,
• to the best possible implementation of corporate objectives,
• to comprehensive communication and information sharing in order to achieve company goals.
   

The TPW management system is systematically and regularly monitored to ensure the continuous effectiveness of processes and the initiation of necessary improvements.

TPW pursues the following main objectives:

• High customer satisfaction through high-quality services
• Employee motivation through training and professional development
• Protection of employees and the environment
• Prevention of accidents, occupational diseases, work-related health risks, environmental damage, and property loss
• Acceptable price-performance ratio
• Economic success of the company
• Continuous improvement process
   

Customer satisfaction is achieved through:

• Reliable and competent work that complies with legal and technical requirements
• Adherence to deadlines and trustworthy customer relations
• Maintaining contact with customers even beyond project completion
• Prompt and objective handling of complaints
• Correct processing of claims
   

This also applies to internal customer-supplier relationships.

Methods and/or procedures are evaluated according to:

• their reliability, precision, and speed
• their cost-effectiveness